CANCELLATION POLICY:

We appreciate that sometimes you may need to cancel or reschedule your appointment and we kindly request that you provide;

  • At least 24 hours notice but preferably 48 hours. This allows the opportunity for someone else to schedule an appointment.

  • Failure to provide 24 hours notice will mean that we need to redeem the 50% deposit.

  • Please note: failure to attend your appointment without prior communication will result in a 100% charge. This fee will need to be paid before any future appointments can be booked.

    *** If you need to cancel an appointment, please do so via our online app or by calling the salon directly on 01968 768020. As we work with clients throughout the day, our emails are not closely monitored, and we may not see your cancellation request.***

 

PRIVACY POLICY:

Data protection policy (GDPR compliant)

Aim and scope of policy

This policy applies to the processing of personal data in manual and electronic records kept by the Company in connection with its human resources function as described below. It also covers the Company’s response to any data breach and other rights under the General Data Protection Regulation.

This policy applies to the personal data of job applicants, existing and former employees, apprentices, volunteers, placement students, workers and self-employed contractors. These are referred to in this policy as relevant individuals.

“Personal data” is information that relates to an identifiable person who can be directly or indirectly identified from that information, for example, a person’s name, identification number, location, online identifier. It can also include pseudonymised data.

“Special categories of personal data” is data which relates to an individual’s health, sex life, sexual orientation, race, ethnic origin, political opinion, religion, and trade union membership. It also includes genetic and biometric data (where used for ID purposes).

“Criminal offence data” is data which relates to an individual’s criminal convictions and offences.

“Data processing” is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

The Company makes a commitment to ensuring that personal data, including special categories of personal data and criminal offence data (where appropriate) is processed in line with GDPR and domestic laws and all its employees conduct themselves in line with this, and other related, policies. Where third parties process data on behalf of the Company, the Company will ensure that the third party takes such measures in order to maintain the Company’s commitment to protecting data. In line with GDPR, the Company understands that it will be accountable for the processing, management and regulation, and storage and retention of all personal data held in the form of manual records and on computers.